Privacy Policy

This Privacy Policy describes how Carbonxgen Limited as a data controller collects, uses and discloses information, and what choices you have with respect to this.

Please feel free to contact us if you have any questions about this Privacy Policy or if you are seeking to exercise any of your statutory rights.

Phone: 01252 560 373

Post: Melanie Kendall-Reid, Data Protection Officer, Carbonxgen Limited, Unit 4 Lakeside Business Park, Swan Lane, Sandhurst, Berkshire, GU47 9DN.

What and who does this Privacy Policy apply to?

This Privacy Policy applies to both individuals and companies who are customers, delegates of our events and training programmes, plus any registered-users of content we provide on or other Carbonxgen Limited websites, along with any other interactions (e.g. customer enquiries) you may have with Carbonxgen Limited.

Why we process your data

We may process your data for a number of different purposes:

  • To keep you up to date with the latest news, views and offers.
  • To keep you up to date on industry insights through a weekly energy markets update and a monthly energy legislation briefing.
  • To keep you up to date with our latest events and training programmes including seminars, webinars and drop-in clinics.
  • To collect your feedback and seek your insight through online survey invitations.
  • To administer any event bookings or training programmes you have registered to attend.

Our lawful basis for processing your data

It is in the legitimate business interest of Carbonxgen Limited to keep its customers and contacts informed of its latest news, views, offers, events and training programmes and industry insights. Outside of legitimate business interest, Carbonxgen will only send this information where explicit informed consent has been given.

Carbonxgen processes customer and client data and uses direct marketing as part of either legitimate interest or explicit informed consent grounds.  It is necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed, and wherever possible we make sure the messages we send are targeted and relevant. Any direct marketing we undertake complies with e-privacy rules on consent.

We will keep your data safely and securely for as long as necessary or according to your instructions, and we review the data we hold at least once every two years. If you’d like more information about how we store your data, please contact us directly.

Types of data we collect

When you register on our website we’ll collect the kind of standard, non-sensitive information you would expect a B2B supplier to request. For example, we will ask for:

  • Your name
  • Your job title
  • Your email address and contact number
  • The name of the organisation you work for
  • Your dietary requirements (if you’re attending one of our live events)

How we use cookies

Carbonxgen Limited uses cookies and other third party tracking technologies in our websites that help us to collect other information about our customers’ and users’ preferences. You can choose to permit or restrict the use of these technologies through your personal browser settings. Carbonxgen Limited cookies do not contain any personally identifying information.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Third parties

Carbonxgen Ltd will not share your details with any third parties.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights over the personal data we hold

You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request at the latest.

You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.

Your right to object

You have the right to opt out of our direct marketing at any point, and we will deal with your request immediately. You can unsubscribe from our emails automatically by clicking on the unsubscribe button. Alternatively, you can amend your email preferences via our preference centre. To opt out of our direct mail or telephone marketing please call us on 01252 560 379 or email

 Changes to this Privacy Policy

We review our data protection and privacy procedures and policy regularly and post any changes to our Privacy Policy on this page. We will inform you via email of revisions to the privacy policy.