Buy. Check. Recharge.

The effective management of utilities can be costly and time consuming; getting it wrong can have a devastating impact on business performance. We have been delivering utilities management solutions for over 20 years, working in partnership to improve processes, reduce cost and ensure transparency across gas, electricity and water charges.
Us | What we do | Utilities

100% of the electricity contracts secured FOR OUR CLIENTS ARE GREEN

Winners: Most Sustainable TPI Award


Energy costs continue to increase from both a market and non-commodity perspective. Our independence means we can develop procurement solutions to support your objectives; minimising cost and securing the most appropriate terms. All of which will be audited by a qualified contract law practitioner. Our experienced analysts check the key energy supply fundamentals to ensure that the contract negotiated meets your specific requirements. Failure to check these and other fundamentals can result in a supply being terminated with minimal notice, or being billed incorrectly. When changing energy supplier, 80% of issues that result in an objection to the transfer relate to outstanding balances on supply accounts. We manage the process to provide a smooth transition to the new supplier at the earliest opportunity.

Billing Validation

Energy and water invoices are notoriously incorrect and this can lead to financial penalties, account payable issues and ultimately, disconnection. We integrate with your accounts payable function to ensure you pay the right amount, meet payment deadlines, identify potential risks and realise opportunities to reduce business costs.

Tenant Recharging

Disputes arise where costs cannot be easily justified or are proved to be inaccurate. This presents landlords and managing agents with risk and demonstrates the need to deliver recharges which are accurate and equitable. Our independent recharging methodologies, which are bespoke to each property, provide a transparent mechanism for cost recovery based on accurate data that is supported by auditable documentation in line with current legislation such as the Heat Network (Metering and Billing) Regulations 2014 and RICS service charge guidelines.

Supplier Account Reconciliations

Our expertise in resolving billing queries extends beyond dealing with simple issues. Carbonxgen’s billing analysts have many years of experience in resolving complex accounting problems that occur with utility accounts. Intricate account reconciliations are often required where the account history has become confused due to rebilling of accounts, cross accounting between different sites or accounts or due to part or duplicate payments being made. We strive to achieve the best possible outcome in  negotiation of back bills for clients through our tenacity and excellent supplier relationships.

Basic Utility Surveys

When taking on a new site, gaining a quick understanding of the utilities is essential to mitigate risk. It is important to understand the utility and plant services and arrangements in place at a site to ensure the correct contracts are negotiated, any applicable energy legislation is complied with, an accurate and comprehensive recharging strategy is developed, maintenance requirements are understood and occupier queries are resolved.

Demand Management

UK generation is struggling to meet demand requirements during peak times which may lead to disruption to business continuity and increased energy costs. We can support you by identifying opportunities to generate additional revenue and become more sustainable through a variety of demand management techniques to suit the behaviour of your business.


Where supplies are redundant or sites are being redeveloped there is often a need to disconnect and remove utility services. We manage the process from start to finish from the removal of meters, cabling and pipework to the closure of supplier accounts preventing any headaches in the future. We understand the complexities of demolition works including façade retention and the use of scaffolding which can make disconnections difficult. With our active involvement in your redevelopment programme, we work with you from the outset to deliver an effective and stress-free disconnections plan.

Water Management

In April 2017, the water markets opened to competition; this presented both opportunity as well as risk. We deliver tangible cost benefits by supporting our clients in all areas of water management including procurement, audits and abatements.

New Utility Supply Connections/Upgrades

Where there is a requirement for the installation of a new utility supply, upgrade of an existing supply or changes resulting in the need for increased capacity, we provide comprehensive and considered management of the process. It is vital to ensure that the correct sized supplies are installed on time and at a cost-effective price whilst dealing with the many challenges along the way. We provide full project management from directing the district network operator to securing an appropriate supply contract. Our end-to-end service and our relationships with all parties will ensure that the project is delivered on time and with minimal inconvenience to you.

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About Effective Utilities Management

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Training Workshops

Carbonxgen delivers in-house training on all energy related topics including energy management and compliance. All of our trainers are experts in their field and have many years of hands-on, practical experience in the industry.

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