By Paul Gleaves, Head of Risk and Trading
The landscape has been changing rapidly due to the Coronavirus outbreak. I wanted to give you an update on how energy suppliers are responding to these uncertain times.
Below is a summary of the key considerations:
⦁ Most suppliers have business continuity measures in-place, so although it will be ‘business as usual’, there may be some small disruptions to certain account management, contracting or billing functions.
⦁ With many contract signatories now working from home, most suppliers will accept photos of signed paperwork or electronic signatures where appropriate, in order to lock-in supply contacts.
⦁ Although monthly invoicing will proceed as usual, ad-hoc billing requirements (credits, re-bills etc) may face some interruption.
⦁ Supplier payment terms and debt recovery procedures will remain unchanged. If you believe that your payments may be affected, please let us know so that we can work with the supplier accordingly.
⦁ Site works and metering services will be significantly impacted, with all non-essential work likely to be postponed.
⦁ If you know that your building will be completely shutdown (and not consuming any utilities), please do say. In some instances, suppliers may be advised to bill zero consumption (rather than estimates).
⦁ Where buildings remain partially occupied, we would recommend that meter reads are provided for all supplies that do not have data loggers.
If you have any questions regarding the above, or specifically in relation to your account, please do get in touch.
Take care and stay safe.